Website & Shop Terms & Conditions

By purchasing from kererudiscovery.org.nz, you agree to the following terms and conditions.

 

1. General

This online store is operated by Kererū Discovery. By placing an order, you confirm that you have read and accepted these Terms & Conditions. Our mission is to support conservation and help protect Aotearoa’s native birds, and every purchase contributes to that work.

 

2. Shipping Within New Zealand

  • Orders are usually shipped within 3 working days.
  • All parcels are tracked via NZ Post.
  • If your parcel goes missing, I will lodge an investigation with NZ Post.
  • If NZ Post confirms the parcel is lost, I will send a replacement at no cost.
  • Delivery delays are outside my control. Items generally arrive on time, but I cannot guarantee delivery within a specific timeframe.
  • Replacements cannot be issued until the original parcel is confirmed as missing.
  • If your order hasn’t arrived when expected, please contact me promptly.
 

3. No International Shipping

  • Shipping is available within New Zealand only.
  • International orders cannot be accepted at this time.
 

4. Damaged Items & Returns

  • I take great care when packaging items to prevent damage in transit.
  • If your item arrives damaged, please contact me as soon as possible.
  • A photo of the damage is helpful for courier claims and quality control.
  • A replacement will be sent at no cost.
 

5. Shipping Address

  • Please ensure your shipping address is complete and accurate at checkout, including:
    • Flat/unit number
    • Street address
    • Suburb
    • RD number (if applicable)
  • Orders will be shipped to the address provided at the time of purchase.
 

6. Shipping Costs

  • Shipping is free within New Zealand, including rural delivery.
  • The goal is not to profit from postage — it’s to help you support and protect our native birds.
 

7. Payments

  • Payments are processed securely through WooCommerce’s approved payment gateways.
  • Your payment information is not stored on our servers.
 

8. Order Cancellations

  • If you need to cancel an order, please contact me as soon as possible.
  • Orders that have already been shipped cannot be cancelled.
 

9. Privacy

  • Any personal information you provide is used only for processing your order and communicating with you.
  • Your details will never be shared, sold, or used for any purpose unrelated to your order.
  • For full privacy details, please see our Privacy Policy (if you’d like, I can help you write one).
 

10. Contact

If you have any questions, concerns, or issues with your order, please get in touch. I’m always happy to help.

 

Need help?

Contact me here